{"id":760,"date":"2014-12-15T07:00:36","date_gmt":"2014-12-15T00:00:36","guid":{"rendered":"https:\/\/grafits.com\/?page_id=760"},"modified":"2025-06-23T08:27:28","modified_gmt":"2025-06-23T08:27:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/grafits.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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ORDER<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I place an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Ordering is super simple: After placing the desired items in your basket, you can complete your order by clicking the \u00bbcheckout\u00ab button.
During the ordering process, you can easily set up a customer account and log in automatically.
Afterwards, you will be guided through the three-step-ordering process (address \u2013 payment method \u2013 confirmation) to finalize your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I check my previous orders?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Lorem ipsum dolor sit ameTo view your previous orders, log in to en.aboutyou.de with your email address and password.<\/p>

Select the \u00bbCustomer Account\u00ab icon and then \u00bbYour orders\u00ab.<\/p>

On the desktop page, the customer account icon can be found on the top right-hand corner of the page.
On the app, the customer account icon can be found at the bottom right-hand corner.t, consectetur adipiscing elit. Vestibulum eleifend lacus feugiat orci porttitor fringilla. In hac habitasse platea dictumst. Phasellus quis velit non lorem finibus ullamcorper in vitae dolor<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order from abroad?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

At the moment, we deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.<\/p>

Each country has its own webshop where you can place orders. If you order from the German webshop, you can only have your order shipped to Germany. Would you like your order delivered to another country? Then please visit the webshop of the relevant country. Please note that due to local differences, the available collection may vary by country.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens after my order has been placed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After placing an order, you will be sent a confirmation via email, which lists the ordered items, your billing and delivery address, as well as the chosen payment option. Finally, your purchase will be delivered to you, and we hope you will have lots of fun with your new items. In case you are not happy with your purchase, you can simply initiate the return process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if an item that I want is not available anymore?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Don’t worry. You can still order the item you’re looking for. Unfortunately, we cannot give you a specific date as to when and whether an article could be available again. However, we are happy to send you a reminder as soon as the said item is back in stock.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to register for a customer account to be able to place an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Nope, you don’t need to set up a customer account. Using the registration form, you can simply click on \u00bbProceed without login\u00ab and follow the order process.\u00a0<\/p><\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Cancellations are possible if the order has not yet been processed in our warehouse. Our warehouse is very fast when it comes to processing orders. Due to this, cancellations may only be possible for a few minutes after the order has been placed.<\/p>

Here’s how you can cancel your order yourself:<\/p>

1. Select the \u00bbCustomer Account\u00ab icon and then \u00bbYour orders\u00ab.<\/p>

2. Choose the order you’d like to cancel.<\/p>

3. Click on \u00bbCancel delivery\u00ab<\/p>

If your cancellation request has been successfully processed, the order will be marked as \u00bbCancelled\u00ab and you will receive an email affirming your cancellation.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t